Resolution Automation

Accelerating IT Problem-Solving with Precision and Speed

In modern business IT environments, slow issue resolution can cost more than just productivity — it can lead to missed opportunities, compliance risks, and reputational damage. Our Resolution Automation services use AI-driven workflows, intelligent playbooks, and integrated monitoring to identify, troubleshoot, and resolve IT incidents in real time. Whether you manage corporate offices, a manufacturing facility, or a healthcare network, we ensure your systems stay operational — without human delays.

See Our Statistics from Last Year

Terabytes Backed Up

Businesses Managed

Data Breaches

100

Servers Launched

What is Resolution Automation and Why It Matters?

Transforming IT Operations with Automation

Resolution Automation leverages predefined workflows, intelligent diagnostics, and integrated tools to fix recurring IT issues without requiring manual intervention. This dramatically reduces downtime and improves service quality.

From Detection to Resolution Without Delay

When paired with Threat Detection & Response and Network Operations Center monitoring, Resolution Automation can address problems instantly, before end-users even notice them.

Benefits include:

Faster mean time to resolution (MTTR)
Reduced ticket backlog for IT teams
Improved system uptime and reliability

Key Capabilities of Our Resolution Automation Services

Automated Incident Triage and Routing

Our platform classifies incidents based on urgency, impact, and type, ensuring they reach the right resource or are resolved automatically.

Self-Healing IT Systems

With automation scripts, we can restart services, apply patches, or adjust configurations without manual input — keeping critical applications running.

Core features:

Real-time monitoring of servers, endpoints, and networks
Integration with Managed IT Support for full-service coverage
Scripted fixes for common system and application errors

Is Your Network Secure?

Review Our Checklist on How You Can Prevent Data Breaches in Your System.

Integration with Security Operations

Automated Threat Containment

When integrated with a Security Operations Center (SOC), Resolution Automation can instantly quarantine compromised endpoints, block malicious IPs, and roll back harmful changes.

Compliance-Ready Security Automation

For industries requiring cybersecurity and compliance, automated responses help ensure incidents are contained and documented in line with regulations.

Security-driven automation includes:

MFA enforcement for unauthorized access attempts
Log collection and retention for compliance audits
Endpoint isolation during malware outbreaks

Industry-Specific Automation Applications

Healthcare and Finance

In sectors like Healthcare & Dental or Finance & Insurance, downtime can impact compliance and service delivery. Automated system checks and backups ensure uninterrupted operations.

Manufacturing and Corporate Offices

For manufacturing plants and corporate hybrid offices, automation can handle network failovers, equipment monitoring, and application restarts during critical production or collaboration periods.

Examples of use cases:

Automated failover for high-availability systems
Regular patch deployment without user disruption
Automated resource scaling during peak demand

Some Areas We Specialize In

Microsoft 365 & Azure

From email to infrastructure, we support, secure, and manage Microsoft 365 and Azure environments for productivity, collaboration, and uptime.

Network Deployment

We deploy and maintain Cisco-based networks, firewalls, and voice solutions—ensuring secure, high-performance communication across your organization.

Firewall Management & Threat Prevention

Our team configures, monitors, and maintains advanced firewalls to block threats before they reach your network—without slowing down your team.

Google Workspace & Cloud Integration

We help you migrate, configure, and secure Google Workspace for fast, safe, and compliant collaboration across remote or hybrid teams.

CAD, Autodesk, & Bluebeam Support

Whether you’re running AutoCAD, Revit, or Bluebeam, we optimize your hardware and software environment for high-performance rendering and collaboration.

Cloud & Virtualization Platforms

We support AWS, Azure, and VMware environments—whether you're migrating to the cloud, managing virtual machines, or securing hybrid systems.

Reducing IT Workload and Costs

Lower Operational Overhead

Automation reduces repetitive manual tasks, allowing IT teams to focus on strategic projects rather than firefighting.

Fewer After-Hours Emergencies

With predefined playbooks in place, even overnight incidents are resolved without waking up on-call staff.

Cost-saving advantages:

Lower overtime and emergency call-out expenses
Reduced hardware downtime losses
More efficient use of IT resources

Future-Proofing Your IT with AI and Machine Learning

Predictive Maintenance and Issue Prevention

By analyzing historical data and trends, our automation systems can predict and prevent failures before they occur.

Adaptive Automation for Evolving Threats

Machine learning models continuously improve, enabling faster, more accurate resolutions over time.

Forward-looking benefits:

AI-driven root cause analysis
Automated adjustment to emerging security and operational challenges
Scalable automation across multiple locations and systems

Our Core Principles

Client-First Mentality

We take time to understand your business, listen to your needs, and tailor our recommendations to your specific goals.

Long-Term Focus

We measure success not by one-off transactions, but by the loyalty and satisfaction of our clients over time.

Efficiency Through Technology

Our mission is to help you get the most out of today’s tools — streamlining your operations and boosting productivity.

Our Locations:

Seattle Address:
651 Strander Blvd,
Suite 212
Seattle, WA 98188

Seattle Support Line:
206-915-8324 (TECH)

Charlotte Address:
9805 Sandy Rock Place,
Suite C512
Charlotte, NC 28277

Charlotte Support Line:
704-727-4566

Email Us: