Morganton Atlassian Managed Services

Atlassian tools work best when projects, service desks, knowledge bases, automations, permissions, and reporting are reviewed together instead of left to years of one-off changes.

Jira project, board, and workflow review

BCT helps review projects, boards, issue types, fields, screens, workflows, transitions, notifications, and project ownership so teams can see what should stay, change, or be retired.

Jira Service Management intake and queue cleanup

We help improve service desk forms, request types, queues, approvals, SLAs, escalation paths, and customer-facing intake so requests are easier to submit, triage, and follow.

Confluence spaces and knowledge base organization

We help clean up spaces, page ownership, permissions, page layouts, outdated content, and knowledge base handoffs so users can find current answers without hunting.

User access, groups, and permission cleanup

We help identify former users, unclear groups, overbroad permissions, shared access, outside collaborators, and role assignments that no longer match how the team works.

Onboarding, offboarding, and administrator ownership

New team members should get the right Jira and Confluence access quickly, and departing users should be removed cleanly. BCT helps connect those changes to repeatable support workflows.

Automation, reporting, and documentation

You get clearer recommendations for automations, dashboards, request visibility, administrator roles, support contacts, recurring review, and documentation that leadership and internal teams can use.