Terms of Service
Clear Terms for Reliable IT Service Delivery
At Business Computer Technicians, we believe transparency builds trust. Our Terms of Service outline your rights, responsibilities, and our commitments as your IT partner. Whether you’re using managed IT support, cybersecurity services, or cloud solutions, these terms ensure clarity in service delivery, security practices, and mutual expectations—so you can focus on your business with confidence.
Scope of Services and Coverage
Services included under agreement
Our Terms of Service apply to all solutions we provide, including network infrastructure, backup & disaster recovery, and specialized compliance support. We define the exact services in your signed agreement, ensuring no ambiguity about what’s covered.
Service limitations and exclusions
Certain work—such as third-party software licensing, specialized project work, or emergency after-hours requests—may fall outside standard coverage. These are addressed separately, with costs and timelines agreed in writing.
Client Responsibilities and Cooperation
Providing accurate information
We rely on timely, accurate information from your team to deliver services effectively. This includes granting necessary system access, sharing relevant documentation, and promptly notifying us of operational changes that may impact IT infrastructure.
Maintaining security best practices
While we implement cybersecurity measures, clients are responsible for following basic security protocols—such as safeguarding passwords, avoiding unauthorized software installation, and reporting suspicious activity immediately.
Service Level Commitments
Response and resolution timelines
Our help desk & user support services include defined response windows based on the severity of the issue. Critical outages receive immediate attention, while lower-priority requests follow agreed service timelines.
Planned maintenance and updates
To ensure systems stay secure and performant, we perform scheduled maintenance and updates. We provide advance notice for planned downtime, and work to minimize any business disruption.
Data Protection and Privacy
Security measures for sensitive data
We use encryption, access controls, and endpoint detection & response (EDR) solutions to safeguard your data. All information is handled in accordance with applicable privacy laws and industry best practices.
Compliance with regulations
If your organization operates under specific regulations—such as HIPAA, PCI DSS, or GDPR—we integrate necessary controls into your IT environment to maintain compliance. Full details are documented in your service agreement.
Billing, Payment, and Termination
Invoicing and payment terms
We issue invoices on the agreed billing schedule, with payment due within the stated timeframe. Late payments may incur interest or service suspension until balances are settled.
Service termination process
Either party may terminate the agreement by providing written notice within the timeframe specified in the contract. Upon termination, we assist in transitioning systems, accounts, and documentation back to the client or a designated provider.
Client-First Mentality
We take time to understand your business, listen to your needs, and tailor our recommendations to your specific goals.
Long-Term Focus
We measure success not by one-off transactions, but by the loyalty and satisfaction of our clients over time.
Efficiency Through Technology
Our mission is to help you get the most out of today’s tools — streamlining your operations and boosting productivity.
Seattle Address:
651 Strander Blvd,
Suite 212
Seattle, WA 98188
Seattle Support Line:
206-915-8324 (TECH)
Charlotte Address:
9805 Sandy Rock Place,
Suite C512
Charlotte, NC 28277
Charlotte Support Line:
704-727-4566
