Co-Managed IT Support
A monthly co-managed IT support retainer for IT managers and internal IT teams that need extra help desk capacity, project support, Microsoft 365 cleanup, endpoint coverage, backup testing, access reviews, documentation, questionnaires, and recurring security work.
Help Desk Overflow
Monthly retainer for internal IT teams that need help desk overflow, escalation, projects, documentation, and recurring security work
Projects
Support for Microsoft 365, endpoints, backup, access, vendors, questionnaires, and remediation tasks
Microsoft 365
Clear ownership model: internal IT keeps decision authority, priorities, approvals, and personnel management
Add capacity without replacing the internal team
BCT turns the current IT environment into a clearer support and readiness plan. The goal is to identify what exists, what is weak, who owns each fix, and what evidence should be maintained before the next customer, contract, or assessment request.
Security Operations
Endpoint, backup, access review, documentation, and recurring evidence support.
Vendor Coordination
Vendor tickets, app administration, dependencies, and support notes.
Ownership Model
Define what BCT handles, what internal IT handles, and what leadership approves.
What BCT includes for Co-Managed IT Support
- Monthly retainer for internal IT teams that need help desk overflow, escalation, projects, documentation, and recurring security work
- Support for Microsoft 365, endpoints, backup, access, vendors, questionnaires, and remediation tasks
- Clear ownership model: internal IT keeps decision authority, priorities, approvals, and personnel management
Why IT managers, internal IT teams, operations leaders with an internal technical owner, and growing SMBs choose Business Computer Technicians
A generic help desk page does not match this buyer. The work needs to connect users, devices, Microsoft 365, Azure, backups, remote access, and documentation to the business requirement that created the pressure.
Who We Serve
- Internal IT is overloaded but should remain the primary owner
- Projects stall because tickets and daily support consume the team
- Security, backup, access, documentation, or questionnaire work needs recurring follow-through
- Leadership wants outside capacity without replacing internal staff
Who We Help
Price model: Monthly retainer.
Target buyer: IT managers, internal IT teams, operations leaders with an internal technical owner, and growing SMBs.
Monthly Retainer For Internal IT Teams
Use this package when the buyer has internal IT but lacks enough capacity for projects, documentation, security follow-through, and overflow support.
Help Desk Overflow
Ticket support, escalation, and recurring support review.
Projects
Security hardening, migrations, device rollout, office buildouts, and remediation.
Microsoft 365
Tenant cleanup, identity, email, sharing, Teams, SharePoint, and OneDrive support.
Security Operations
Endpoint, backup, access review, documentation, and recurring evidence support.
Vendor Coordination
Vendor tickets, app administration, dependencies, and support notes.
Ownership Model
Define what BCT handles, what internal IT handles, and what leadership approves.
Remote and Local Support Areas
BCT can support Seattle-area, Charlotte-area, and remote teams that rely on Microsoft 365, Azure, cloud services, office networks, and documented support ownership.
Frequently Asked Questions
Support is available for businesses working from the Seattle and Charlotte markets, as well as distributed teams that need practical IT cleanup, documentation, and recurring review. The first call should focus on systems, users, deadlines, and whether controlled or customer-sensitive data is involved.
Talk to BCT about Co-Managed IT Support
Can BCT certify our organization?
No. BCT supports the IT control layer, documentation inputs, cleanup, and ongoing support. Formal certification, legal interpretation, and assessor decisions belong with the appropriate C3PAO, attorney, or compliance advisor.
Can you help with Microsoft 365 and Azure evidence?
Yes. BCT can help review users, groups, MFA, admin roles, cloud resources, endpoints, backups, logging, and other support records that owners or advisors may need to evaluate.
What should we bring to the first call?
Bring the approximate user and device count, Microsoft 365 or Azure overview, known deadlines, any questionnaire or gap list, and whether controlled or customer-sensitive data is confirmed or suspected.
What is the best next step?
Request a Co-Managed IT Support review so the current environment can be translated into owner-assigned next steps.
Clear Ownership
Readable priorities, owners, dates, and next steps instead of vague compliance noise.
Practical Evidence
Screenshots, exports, inventories, and support records that match the real environment.
Ongoing Support
A support rhythm that keeps access, backups, endpoints, and documentation from drifting.
Read More IT Industry Insights & Tips
Review Co-Managed IT Support. BCT can define the internal/external ownership model, confirm the retainer scope, and support the team where the pressure is highest.
Start the readiness conversation
Useful next pages:
SOC 2 Compliance for Professional Services: The Complete Guide
Law firms, accounting practices, and consulting agencies operate at the center of their clients’ trust. Financial records, legal strategies, tax planning—.
Security Compliance for SaaS Startups: From MVP to Enterprise
You’ve built something remarkable. Your SaaS product solves a real problem. Users love it. You’re growing fast. And then you get the email from your first.
HIPAA Compliance for Healthcare Practices: What You Need to Know
Healthcare practices are increasingly targeted by cybercriminals, and a patient-data incident can create regulatory, legal, operational, and reputational.
Cloud Migration & Transformation: Your Complete Roadmap
Cloud Migration & Transformation: Your Complete Roadmap
Cloud transformation is no longer optional—it’s essential for competitive advantage. This guide wa
Managed IT Support: The Complete Business Guide
Managed IT Support: The Complete Business Guide
Managed IT Services (MSP) have transformed how businesses handle technology. Learn how managed IT support ca
Complete Guide to IT Security for Small Businesses
Complete Guide to IT Security for Small Businesses
Small businesses are increasingly targeted by cybercriminals. This comprehensive guide covers everything