BCT BLOG

Our team of experienced and certified computer experts maintains a variety of different hardware systems and architectures.

Critical server checks IT often neglects

March 5th, 2013| cleanup, IT Support, prevention, Servers| By Technician
ITguy

(PART 1 of 2)


The purpose of this article is to help business owners verify that their 

servers are maintained properly by their IT support technician. It is our experience that many (non-BCT) IT support technicians skip basic server checks and regular monitoring; as a direct result of their negligence the business suffers from a server failure.  

 

Scary Disclaimer: Even though most of these steps may be easy, anyone following them should use caution and acknowledge that you are doing this at your own risk. If at any point you are unsure of what to do or how to do it, then DON’T DO IT and ask an IT support professional for help. We are not responsible for any server, hardware or data failures.

 

CHECK 1: (Visually verify that the server hard drives have not failed)

On most servers it is easy to do a quick visual check of the hard drives to see if any drives have gone bad. To do this go into the server room and look at the front plate of your server. On some servers you may have to remove the front bezel. You should be seeing a set of hard drives stacked horizontally or vertically. See example below…

 

NOTE: If you do not find a blinking set of hard drives then do not proceed any further as you may have a generic brand server that does not give visual alerts

 

When looking at the blinking set of drives try to identify a drive bay with solid red or amber lights. This drive bay should distinguish itself from the other drive bays.

 

This indicator usually means that one of your hard drives has died and that your server is in jeopardy of failing. To completely verify the drive failure we recommend that you call the customer service of your server manufacturer (Dell, HP, ABMX, Intel, etc…) and ask them if they concur with your visual findings. Once you verified a hard drive has failed, it is important to get it replaced ASAP by a reliable IT company (like us).

 

CHECK 2: (Verify Physical Maintenance of the Server) Look at the front and back of the server. If your see large amounts of dust on the fan holes, this means that the server has not been maintained for a long time and is likely overheating inside. An overheating server will cause hard drives to fail and hardware to break down. See examples below…

   

 

CONTINUE TO THE SECOND PART OF THIS ARTICLE BY CLICKING HERE: http://businesscomputertechnicians.com/performance2.html

 

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