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The purpose of this article is to help business owners verify that their
servers are maintained properly by their IT support technician. It is our experience that many (non-BCT) IT support technicians skip basic server checks and regular monitoring; as a direct result of their negligence the business suffers from a server failure.
Scary Disclaimer: Even though most of these steps may be easy, anyone following them should use caution and acknowledge that you are doing this at your own risk. If at any point you are unsure of what to do or how to do it, then DON’T DO IT and ask an IT support professional for help. We are not responsible for any server, hardware or data failures.
CHECK 1: (Visually verify that the server hard drives have not failed)
On most servers it is easy to do a quick visual check of the hard drives to see if any drives have gone bad. To do this go into the server room and look at the front plate of your server. On some servers you may have to remove the front bezel. You should be seeing a set of hard drives stacked horizontally or vertically. See example below…
NOTE: If you do not find a blinking set of hard drives then do not proceed any further as you may have a generic brand server that does not give visual alerts
When looking at the blinking set of drives try to identify a drive bay with solid red or amber lights. This drive bay should distinguish itself from the other drive bays.
This indicator usually means that one of your hard drives has died and that your server is in jeopardy of failing. To completely verify the drive failure we recommend that you call the customer service of your server manufacturer (Dell, HP, ABMX, Intel, etc…) and ask them if they concur with your visual findings. Once you verified a hard drive has failed, it is important to get it replaced ASAP by a reliable IT company (like us).
CHECK 2: (Verify Physical Maintenance of the Server) Look at the front and back of the server. If your see large amounts of dust on the fan holes, this means that the server has not been maintained for a long time and is likely overheating inside. An overheating server will cause hard drives to fail and hardware to break down. See examples below…
"Alexei is the best! He is always so helpful and works quickly. He replies to all of our inquiries and is detailed in his work to ensure all of our issues are handled. They are an amazing company and we have always had great service. You will be making a great decision to go with this team for your computer needs!"
"BCT has provided responsive and outstanding service. Not being an IT expert myself, I feel like the crew over there goes out of their way to not only address the issue at hand, but to help the customer understand the concept of what caused the issue and what they will do to fix it. And furthermore they provide the education to the customer and follow through on their end to prevent the same or similar issue from occurring again in the future."
"After an agonizing full day of beating my head against the wall because I was not able to print from my computer but everyone else in my office was, I called Nazar and he got me up and printing in no time. He was efficient and nice with no condescending or making me feel like an idiot. Super quick and I am printing like a mad-woman. Super happy the service. Thank you Nazar!! "